Booking & Cancellation Policy

Article 1. Purpose

The Booking and Cancellation Conditions are intended to describe the terms and conditions for booking one or more services between the Seller and the Client via the Seller’s Website.
They express the full obligations and rights of the Parties.
The Seller reserves the right to modify these conditions from time to time.
They will be applicable as soon as they are put online.

Article 2. General

Under the General Terms and Conditions of Sale, a Customer is any natural person, at least eighteen (18) years of age, who has the legal capacity to enter into a contract, or who has the authorisation of the authorised person, on the date of validation of his Order.

The Client must for each Booking:

  • Check all details and restrictions relating to a Service before proceeding with the Booking
  • Communicate to the Seller any medical or other information relating to an allergy/health prior to the appointment.

To book, the customer will be able to choose the date, time, the customer will be asked for the following information:

  • Name
  • First Name
  • Email
  • Phone

Article 3. Appointment Modification

03.01 By Seller

The Seller reserves the right to change the date and time of the Appointment in the event of unavailability.
The Client will be notified in advance by phone or email and will be offered a new appointment.

03.02 By the Customer

The Client may request a change in the date or time of the Appointment 24 hours before the time of the Initial Appointment.
This request for modification must be made by email at contact@riad-chamali.com or Phone / whatsapp at +212 (0) 661 35 67 32.
The Seller may then propose a new appointment.

Article 4. Cancellation of the appointment and no-show

04.01 By Seller

The Seller reserves the right to cancel the Appointment in the event of unavailability.
The Client will be notified in advance by phone or email and will be offered a new appointment.

04.02 By the Customer

Up to 48 hours before the treatment schedule, the service gives rise to a full refund excluding bank card fees.
After 48 hours, the establishment keeps the deposit paid.
Cancellation requests must be made by email at contact@riad-chamali.com or Phone / whatsapp at +212 (0) 661 35 67 32.